• Any item sold by USAreeds may be returned within 30 days of receipt for refund or exchange. Returned items must be unopened and in new condition. In the case of refunds, a 15% restocking fee will be deducted from the selling price except as noted below. Shipping is not refundable. Additional deductions may apply in the case of damage by the customer or during return shipping.
• All items must be returned with their complete packaging, instructions, accessories, etc. Incomplete items are not eligible for a refund or exchange under the policy above.
• All reeds are new in sealed boxes. We do not open boxes to sell individual reeds.
• Payment is by VISA, Mastercard, American Express, Money Order or Cashier's Check. Money Orders and Cashier's checks should be made out to Mark Crutchfield and mailed to: Mark Crutchfield, P.O. Box 6456, Kingwood, TX 77325-6456
• USAreeds does not have any responsibility for loss or damage to shipped items. That is why we offer insurance which may be purchased at your discretion. When you select insured shipping, your parcel is either insured through a third party or self insured by USAreeds, at our discretion. If you do not purchase the insurance, you take the risk. We handle insurance claims for you on all insured parcels. There is a 21 day waiting period for filing a claim on a lost parcel. If you purchase insurance, your order will be replaced as soon as you provide all information, materials and/or statements required for filing the claim. If you select a shipping method that does not include insurance, you have no recourse against USAreeds.
• Privacy is of great importance; and information you provide to USAreeds does not leave USAreeds. USAreeds does not sell, trade, or otherwise exchange customer addresses or e-mails. For the purpose of security, this site offers SSL Encryption of credit card numbers. This process is endorsed by the credit card issuers as a safe way to transmit credit card numbers via the Internet. Your e-mail address is required for confirmation of your order. It is also used to provide follow up information regarding the order you have placed. We do not add your e-mail account to any mailing list nor, as stated above, provide your e-mail address to any outside entity for any reason except by request of law enforcement officials under applicable statutes.

Note on Credit Card Charges:

Charges will appear on your credit card statement as:
USAreeds SaxPlus MC

We accept US issued VISA, Mastercard and American Express. Customers outside of the US place your orders at our International Site

Location and Contact Information:

Mailing Address:

Mark Crutchfield
P.O. Box 6456
Kingwood, TX 77325-6456

Please email all questions about orders, products, availability, etc. to sales@usareeds.com